Successful Cases

Challenge

The operations in the Philippines and India maintained a satisfaction indicator 25% lower than those located in Latin America. The identified reason was the difficulty customers had in understanding the English accent of agents based in India and the Philippines.

AI development

Based on the identified challenge, it was proposed to develop a deep learning model capable of neutralizing the agents' accents in real-time. Customers understand as if they were speaking with a native agent.

Challenge

They experienced approximately 5 to 6 container thefts per week, resulting in considerable losses. Additionally, the average entry time was 12 minutes per trailer, causing long lines at the entrance.

AI development

Automation of entry management based on the identification of the truck’s license plate, container number and logo, container status, and facial recognition of the driver. Manual inspections performed by personnel were eliminated.

Challenge

The creation of 60 service and product websites represented an approximate monthly cost of $120,000 (USD). Additionally, there was no standardization in the creation process or in the SEO strategy.

AI development

Automation of website creation, including design, graphic content, brand identity (if not already established), and legal content. From a form and a brief, the website is generated, integrated with the necessary services.

Challenge

Search for digitization and automation in the digital sale of travel packages. The digital channel accounted for only 18% of sales. Additionally, the process of personalizing travel packages took an average of 20 hours.

AI development

Creation of a virtual agent capable of selling travel packages automatically, along with a digital platform that generates personalized travel packages using artificial intelligence.